We use webex a lot and being able to have the Webex button is a real plus. I'd like to get them to 9.10.2 if possible. Has anyone experienced this issue? I thought the file was corrupted or I was downloading the wrong file. I've tried multiple browsers.as well just to see. I have other Cisco room kits and room kit mini devices that have updated fine with the same file, so I don't think it's the file. It gets the oplock, verifies the copfile and then starts to extract the copfile before failing with installation failed. ![]() After what a bit of time, the device says Could not install package (ready state:0 status:0 statusText:error). It downloads to the device fine, I click on Install software. Both devices are registered to a Cisco Expressway -C not to the Cisco cloud. I have a webex room kit mini and a webex codec plus that will not update to a newer version.
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